Delivery Policy

This Delivery/Shipping Policy outlines the processes and options available for the shipment of products from our online store, 28 Degrees. Please review the following information to ensure a smooth and transparent experience with our shipping services.

Order Processing:

Every product at 28 Degrees is meticulously crafted to order. We kindly ask for an estimated time of 3-5 working days for production before dispatch. This production timeframe commences on the working day following your order placement.

Shipping Options:

Our various shipping options will be available at checkout.

Accuracy of Shipping Information:

It is crucial to ensure the accuracy of ALL shipping information during the checkout process. Although we strive to accommodate changes, providing an incorrect shipping address may result in non-delivery. In such cases, a refund will not be applicable if items go missing in transit. If a parcel is returned due to an incomplete/incorrect address, a new shipment fee will be applied to cover reshipping costs.

Internal Parcel Tracking:

At 28 Degrees, we have the capability to internally track all parcels. If your parcel has not arrived by the 7th working day from your shipment notification, please notify us promptly, and we will expedite assistance in locating your parcel. We appreciate your understanding and cooperation with our shipping policies. If you have any further questions or concerns, feel free to contact our customer support team.