Room Spray No.27 - Leather and Jasmine

Simply spritz into the air for a refreshing and lasting scent. Avoid any potential damage by not spraying directly onto fabrics or furniture.

Shake well before use

Please note your order will require 3-4 days processing time as all our products are hand poured.

Estimated delivery time is from date of dispatch.

Standard delivery: approx. 3-4 business days

Express delivery: approx. 2-3 business days

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How to use your room spray safely

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Welcome to 28 Degrees, your destination for luxury candles in the UK. This Privacy Policy outlines how we, 28 Degrees, collect, utilise, and disclose your Personal Information when you browse or make a purchase through our Shopify shop.

 

Collection of Personal Information

Upon your visit to our shop, we gather specific details about your device, interactions with our shop, and information necessary for processing your orders. Additional data may be collected if you reach out to us for customer support. Throughout this Privacy Policy, "Personal Information" refers to any information that uniquely identifies an individual. Refer to the following list for details on the Personal Information we collect and the reasons behind it.

 

Device Information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, interaction details with the site, and your name, address, and email address.

• Purpose of collection: To accurately load the site for you and conduct analytics on site usage to enhance its optimization.

• Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels when you access our site.

• Disclosure for a business purpose: Shared with our processor Shopify and any installed plugins/applications within the site to ensure an optimal customer experience. Your data can be removed upon written request.

 

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (credit card numbers or other payment methods seen within the site), email address, and phone number.

• Purpose of collection: To provide products or services, fulfil our contract with you, process payment information, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for potential risk or fraud, and offer information or advertising related to our products or services in line with your preferences.

• Source of collection: Collected directly from you.

• Disclosure for a business purpose: Shared with our processor Shopify and shipping management service Ship Station.

 

Customer Support Information

• Examples of Personal Information collected: Details gathered to provide customer support.

• Purpose of collection: To deliver customer support.

• Source of collection: Collected directly from you.

 

Minors

Our site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

For any privacy-related concerns or requests, please contact us at contact@twenty8degrees.co.uk

 

Sharing Personal Information

At 28 Degrees, we share your Personal Information with trusted service providers to facilitate the provision of our services and fulfil our contractual obligations to you, as detailed earlier. Here are some examples:

• Shopify: We rely on Shopify to operate our online store. You can explore further details on how Shopify handles your Personal Information by visiting: Shopify Privacy Policy.

• Legal Compliance: In certain instances, we may disclose your Personal Information to comply with applicable laws and regulations. This includes responding to a search warrant or any other lawful request for information. Such disclosures are made to uphold legal requirements and safeguard our rights.

 

Behavioural Advertising

Similar to our approach in handling Personal Information, we use this data to deliver targeted advertisements or marketing communications that we believe align with your interests. Here's an overview:

• Google Analytics: We employ Google Analytics to gain insights into how our customers navigate and utilise the Site. To understand more about Google's utilization of your Personal Information, please refer to their privacy policy: Google Privacy Policy. If you wish to opt out of Google Analytics, you can do so here.

• Facebook: Information regarding your Site usage, purchases, and interaction with our ads on external websites is shared with our advertising partners, including Facebook. This data is collected and shared directly or through the use of cookies or similar technologies, depending on your location and consent.

To manage your Facebook ad preferences, visit Facebook Ad Settings.

For a comprehensive understanding of how targeted advertising functions, the Network Advertising Initiative (NAI) provides an educational page that you can explore here.

Opting out of targeted advertising is possible through the following platforms:

• Facebook: Adjust your ad preferences on Facebook here.

• Google: Modify your Google ad settings here.

• Bing: Customise your personalised ads preferences on Bing here.

Furthermore, you have the option to opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal, accessible here.

 

Utilising Personal Information

At 28 Degrees, we employ your Personal Information to deliver our services to you. This encompasses various aspects such as offering products for sale, processing payments, ensuring the shipment and fulfilment of your order, and keeping you informed about new products, services, and exclusive offers.

 

Lawful Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), the processing of your personal information by us is grounded in the following lawful bases:

• Your Consent: We process your personal information based on your explicit consent.

• Performance of Contract: Processing is carried out for the performance of the contract between you and our Site.

• Legal Compliance: We process your personal information to comply with our legal obligations.

• Protection of Vital Interests: Your personal information may be processed to protect your vital interests.

• Public Interest: Processing may occur to perform a task carried out in the public interest.

• Legitimate Interests: We process personal information for our legitimate interests, ensuring they do not override your fundamental rights and freedoms.

 

Retention

Upon placing an order through our Site, we retain your Personal Information for our records unless and until you request its erasure. Further details about your right of erasure can be found in the 'Your Rights' section below.

 

Your Rights

Consumer Rights Act 2015

Any product or service, whether purchased online or in-store, physical or digital, is expected to adhere to the following standards:

• Satisfactory Quality: Goods should be free from faults or damage and, at the very least, of satisfactory quality. It's important to note that second-hand goods may not be held to the same standards as brand-new items.

• Fit for Purpose: You should be able to use the product for the purpose it was supplied for.

• As Described: Goods or services must align with the description, model, or sample presented at the time of purchase.

Consumer rights evolve over time, and your entitlement to a refund, repair, or replacement changes accordingly.

 

Your Consumer Rights Within 30 Days

In the initial 30 days after purchase, you reserve the right to reject goods that fail to meet the three criteria, allowing you to return the item for a full refund.

 

Your Consumer Rights After 30 Days of Purchase

After the initial 30 days, full refunds are not legally guaranteed. However, you can request the retailer to replace or repair goods that don't align with the three criteria.

 

GDPR

If you are an EEA resident, you possess the right to access your Personal Information, transfer it to a new service, and request corrections, updates, or erasure. For any such requests, please reach out to us using the contact information provided below.

Your Personal Information is initially processed in Ireland and may be transferred outside of Europe, including to Canada and the United States. For details on GDPR-compliant data transfers, refer to Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.

 

Cookies

A cookie is a small piece of information downloaded to your device when you visit our Site, enhancing your browsing experience by remembering actions and preferences. We use various cookies for different purposes, categorized as necessary for store functioning, reporting and analytics.

The duration of a cookie on your device depends on whether it is "persistent" or "session." Persistent cookies last between 30 minutes and two years, while session cookies last until you stop browsing.

You can manage cookies through your browser controls, but please note that this may impact your user experience. Most browsers accept cookies by default, and instructions for modifying settings can be found in your browser’s “Tools” or “Preferences” menu or through sites like www.allaboutcookies.org.

 

Do Not Track

As there is no consistent industry understanding of how to respond to "Do Not Track" signals, our data collection and usage practices remain unchanged when such a signal is detected from your browser.

 

Changes

This Privacy Policy may be periodically updated to reflect changes in our practices or for operational, legal, or regulatory reasons.

 

Contact

For further information about our privacy practices, if you have inquiries, or if you wish to file a complaint, please reach out to us via email at contact@twenty8degrees.co.uk

 

If our response to your complaint does not meet your satisfaction, you reserve the right to escalate the matter by lodging a complaint with the relevant data protection authority. You can contact them here.

 

Last Updated: 02/01/2024

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